Privacy Policy

How we collect, use, and protect your information

Xinhua Mandarin Tutoring Services ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information.

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1. What Information We Collect

We may collect:

  • Name, age, and email
  • Scheduling and availability information
  • Payment information (handled securely via Stripe)
  • Communications between you and us (emails, calls)
  • Learning quiz responses (goals, level, scheduling preferences)
  • Timezone and location preferences
  • Other information you choose to provide to us

2. How We Use Your Information

We use this information to:

  • Match you with suitable tutors based on your assessment quiz
  • Provide tutoring services
  • Schedule and manage lessons
  • Display lesson times in your local timezone
  • Process payments
  • Communicate with you about our services
  • Improve our services

3. How We Share Your Information

Your personal information will never be sold or shared with unauthorized entities.

We may share it with:

  • Tutors, so they can deliver lessons and communicate as needed
  • Payment processors (Stripe) for secure payments
  • Authorities if required by law

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal data, including:

  • Using only secure online payment providers
  • Using SSH-protected, encrypted, modern systems for storing records

However, no system is 100% secure, so we cannot guarantee absolute security.

5. What We Ask of You (Confidentiality)

By engaging with our tutoring services, you will have access to information of tutors, including tutors' names, and contact details.

  • We ask that students and parents agree to respect the confidentiality of all lesson content and the Tutor, and not to share Tutor details without explicit permission.
  • We also reiterate that recording, screenshotting, or distributing any part of a lesson without prior permission from the Tutor is prohibited.

6. Your Rights and Choices

At any time, you can:

  • Ask to see the personal information we hold about you
  • Request corrections if it's wrong
  • Ask us to delete your information (where legally possible)

Just email us at students@xinhua.com.au.

7. Changes to This Policy

We may update this policy. When we do, we'll post the new version and update the date at the top.

8. Contact Us

If you have questions or concerns about this policy or your data, please reach out to us via our email:

students@xinhua.com.au